Privacy Policy

1. Introduction

Zima Automotive ("we," "us," or "our") operates the website located at ip.zimaautomotive.com and provides family-owned, full-service automotive repair and maintenance services. We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our communication systems, including our Customer Relationship Management (CRM) and automation platform, GoHighLevel.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a specific consumer or device. This includes:

  • Identifiers: Name, email address, phone number, postal address, and IP address.

  • Vehicle Information: Make, model, year, and service history records.

  • Commercial Information: Records of services purchased, obtained, or considered, including digital inspections, repair orders, and warranty details.

  • Internet or Other Electronic Network Activity: Browsing history, interaction with our website, and tracking data collected via cookies.

3. How We Collect Information

We collect information through the following methods:

  • Direct Submission: When you fill out forms on our website, request a quote, submit inquiries, or initiate text or email communication with us.

  • Automated Technologies: As you navigate through ip.zimaautomotive.com, we use cookies and tracking pixels to collect technical data about your equipment and browsing patterns.

  • Interaction Records: When you interact with our service center, complete digital inspections, or speak with our team via phone or text message.

4. How We Use Information

Zima Automotive LLC uses the collected information for the following business purposes:

  • To fulfill and manage automotive repair and maintenance services.

  • To deliver digital inspections, including photo and video documentation of your vehicle.

  • To provide customer convenience services, including shuttle coordinates, loaner car agreements, and financing references.

  • To send administrative notifications, service reminders, and updates regarding your vehicle.

  • To maintain and improve the performance and security of our website.

5. SMS & Communications

Zima Automotive LLC utilizes SMS text messaging, email, voicemail drops, and call tracking to communicate efficiently with our customers.

6. Opt-In and Consent

Customers opt in to receive text messages and communication from Zima Automotive LLC by explicitly providing their phone number and consent through web forms, digital intake forms, or direct written authorization. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services. Consent is strictly voluntary, and consent to receive text messages is not a condition of purchase or a requirement to receive services from Zima Automotive LLC.

7. Message Types & Frequency

By opting in, you may receive text messages regarding your vehicle’s service status, digital inspection links, repair updates, pickup alerts, and service reminders. Message frequency varies based on your ongoing interactions and vehicle service needs.

8. Rates, Help, and Opt-Out Instructions

  • Rates: Standard message and data rates may apply for any messages sent to you from us and to us from you.

  • Help: You can request assistance at any time by replying HELP to any text message you receive from us, or by emailing [email protected].

  • Opt-Out: You can cancel and completely opt out of SMS communications at any time by replying STOP to any text message. After replying STOP, you will receive one final message confirming that you have been unsubscribed.

9. Data Sharing Policy

Zima Automotive LLC values your privacy above all else.

  • No Selling or Renting: Customer lead data and opt-in information are NEVER sold, rented, leased, or traded to any third party for marketing or promotional purposes.

  • Strict SMS Safeguards: No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

  • Service Delivery Limitations: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. Cookies & Tracking Technologies

We use cookies, tracking pixels, and similar automated technologies on ip.zimaautomotive.com to enhance user experience, analyze website traffic, and understand user behavior. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or fail to function properly.

11. Data Security Practices

We implement industry-standard administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, alteration, or disclosure. All customer communications, form submissions, and inspection details are processed through encrypted channels.

12. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing vehicle maintenance history, honoring our 3-year/36,000-mile warranty, and meeting any legal, accounting, or reporting requirements.

13. Third-Party Services

We utilize GoHighLevel as our primary data processor, CRM, funnel builder, automation platform, and communication system. GoHighLevel securely stores customer contact data, communication records, form responses, and automation workflows on our behalf to facilitate seamless operations. GoHighLevel operates strictly as a data processor and does not own, share, or use your data for any independent or promotional purposes. We do not utilize any other external third-party software tools for marketing data processing.

14. Your Rights & Choices

Depending on your location, you may have specific rights regarding your personal information, including:

  • The right to access the personal information we hold about you.

  • The right to request the correction of inaccurate personal information.

  • The right to request the deletion of your personal data, subject to legal and contractual record-keeping obligations.

  • The right to opt out of electronic and SMS communications at any time.

15. Children’s Information

Our services and website are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we discover that a child under 16 has provided us with personal data, we will immediately delete it from our systems.

16. Changes to This Policy

Zima Automotive LLC reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon posting the updated policy on ip.zimaautomotive.com. We encourage you to review this page periodically to stay informed about how we protect your information.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

Zima Automotive LLC

4800 Urbana Rd

Springfield, OH 45502

Email: [email protected]

Phone: +1 937-342-3911

Last Updated: June 26, 2026