TERMS & CONDITIONS

1. Introduction

Welcome to Zima Automotive. These Terms of Service ("Terms") govern your access to and use of the website located at ip.zimaautomotive.com (the "Site") and the services, communications, and customer management tools provided by Zima Automotive ("we," "us," or "our").

By accessing our Site, scheduling services, or opting into our communications platforms, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.

2. Agreement to Terms

By using our Site or engaging our services, you confirm that you are at least 18 years of age, or the age of majority in your jurisdiction, and possess the legal authority to enter into this agreement. These Terms constitute a binding legal agreement between you and Zima Automotive.

3. Description of Services

Zima Automotive is a family-owned, full-service repair shop in Springfield, Ohio, dedicated to providing transparent and high-quality maintenance for a wide range of vehicles, including specialized service for European makes. Our ASE-certified technicians utilize digital inspections with photo and video documentation to ensure customers fully understand their vehicle's needs, supported by a 3-year/36,000-mile warranty. Beyond standard repairs like brakes, engines, transmissions, and tires, we offer customer convenience services including financing options, free loaner cars, shuttle services, and after-hours drop-off.

We utilize advanced customer relationship management (CRM) software, marketing automation tools, funnels, email networks, and telecommunications infrastructure via the GoHighLevel platform to manage scheduling, digital inspections, estimates, updates, and customer outreach.

4. User Responsibilities & Account Security

If you create an account, submit information via our web forms, or utilize our digital platforms, you agree to:

  • Provide accurate, current, and complete information.

  • Maintain the confidentiality of any login credentials.

  • Promptly notify us of any unauthorized use of your information or security breaches.

  • Ensure that any vehicle information, contact numbers, and email addresses provided belong to you or that you have authorization to use them.

5. Acceptable Use

You agree not to misuse the Site or our communication channels. Prohibited activities include, but are not limited to:

  • Submitting fraudulent, misleading, or inaccurate information.

  • Using our contact forms or automated systems to transmit spam, malware, or unsolicited advertisements.

  • Attempting to disrupt or compromise the security, integrity, or operation of our Site or GoHighLevel CRM infrastructure.

  • Impersonating any person or entity.

6. Payments, Billing, & Financing

Payments for automotive repair and maintenance services are due upon completion of the work unless otherwise agreed in writing. If you choose to utilize third-party financing options made available through our platform, your financing agreement is strictly between you and the designated third-party financial provider. Zima Automotive is not responsible for the terms, approvals, or collections associated with third-party financing.

7. Intellectual Property

All content, logos, graphics, digital inspection formats, text, design elements, and software utilized on the Site and within our communications are the intellectual property of Zima Automotive or its platform providers and are protected by applicable copyright, trademark, and proprietary rights laws. You may not reproduce, distribute, or modify any portion of our intellectual property without prior written consent.

8. Text Messaging Program Terms

Program Description

Zima Automotive utilizes automated text messaging platforms powered by GoHighLevel to communicate with customers. When you opt into our text messaging program, you can expect to receive Reminders, Updates, Inquiries, and information regarding your vehicle’s service status or digital inspection reports.

Opt-Out Instructions

You can cancel the SMS service at any time. Just text "STOP" to the number you receive the message from. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help Instructions

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

Message & Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you.

Message Frequency

You will receive message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Privacy Policy Reference

If you have any questions regarding privacy, please read our privacy policy: ip.zimaautomotive.com/privacy_policy

9. Disclaimers

Our Site and digital communication services are provided on an "as-is" and "as-available" basis. While we strive for absolute precision, Zima Automotive does not guarantee that our digital platforms, digital inspections, or automated text/email notifications will be entirely error-free, uninterrupted, or perfectly timely. Vehicle repair work itself is backed by our explicit 3-year/36,000-mile warranty, subject to standard terms provided at the time of repair service.

10. Limitation of Liability

To the maximum extent permitted by law, Zima Automotive, its owners, employees, and software providers (including GoHighLevel) shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Site, text messaging programs, automated workflows, or email systems, including but not limited to missed notifications or delayed service updates.

11. Indemnification

You agree to indemnify, defend, and hold harmless Zima Automotive, its officers, employees, agents, and technical service providers from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your violation of these Terms or your misuse of our communication systems and website.

12. Termination

We reserve the right, without notice and at our sole discretion, to terminate or restrict your access to our website, automated CRM systems, or text messaging programs if we believe your behavior violates these Terms, harms our business infrastructure, or infringes upon the rights of others.

13. Governing Law

These Terms and any disputes arising out of or related to them or our services shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles. Any legal action must be brought in the courts located near Springfield, Ohio.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time to reflect operational changes, technical updates, or regulatory compliance standards (such as A2P 10DLC updates). Any changes will be effective immediately upon posting to this page. Your continued use of our systems following updates indicates acceptance of the revised Terms.

15. Contact Information

For questions, concerns, or support regarding these Terms or our communications, please contact us at:

Zima Automotive

4800 Urbana Rd

Springfield, OH 45502

Email: [email protected]

Phone: +1 937-342-3911

Last Updated: June 26, 2026